If you’re considering therapy in Morgantown, WV, you may have questions about how it works and what to expect. This page offers answers to some of the most common questions about getting started at Rise Counseling, including services, insurance, and next steps.
Frequently Asked Questions
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We offer both in-person and virtual therapy services, or hybrid services - where some clients choose to do a mix of both.
Telehealth sessions are conducted with Simple Practice, which is fully HIPAA compliant, secure, and easy to use.
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In general, if your provider is in your network and your visit meets medical necessity guidelines, YES.
We verify benefits prior to your first appointment so that you can have a general idea what you might owe out of pocket. This is sometimes an estimate, and is subject to change by your insurance.
Please know that we do not have control over how your insurance company processes or pays claims, and we cannot guarantee exact coverage amounts in advance.
However, we are here to support you throughout the entire claims process—we actively track your claims, stay informed on their status, and help communicate any updates so you’re not navigating it alone.
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Upon your first point of contact., whether by our online contact form, email, or phone call, we gather demographic information, including your insurance and availability.
Then your clinician will reach out to you with current available openings, waitlist status (if applicable) and provide outside referral options if appropriate.
Once scheduled, you will receive a link to our online client portal through Simple Practice so that you can conveniently complete the intake paperwork prior to your first appointment.
The initial paperwork is all digital. It will ask for basic information about you (your address, demographic information, and some personal history). You will also have an opportunity to review and sign off on the practice’s policies and procedures, as well as informed consent, confidentiality agreements, and financial arrangement.
We keep your credit card information securely on file so that the payment process is convenient for both you and your therapist.
We are pleased to offer you this seamless option to complete this portion of this process. It will also give your therapist an opportunity to review the information you'd like them to know about you before you meet.
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There is no “one size fits all’ approach to therapy.
We treat the person first, and value building a relational foundation first.
It is important you feel comfortable in the room (or virtual space) with your therapist. This ensures you get the most out of sessions, and feel free to talk about anything that is bothering you.
Our clinicians are trained in a variety of therapeutic approaches to help identify the underlying causes of your symptoms while providing support in real time.
The bottom line is, your therapist will get to know you first and what you are hoping to achieve from therapy, And they will utilize tools during sessions to help you reach these goals.
At the very least, therapy can be a helpful space to focus on YOU, to share what is on your mind, symptoms that are difficult to manage, with no judgment.
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This is a great question, which depends on your presenting issues and your own needs.
We typically recommend starting therapy on a weekly basis, as this allows you and your therapist to build a strong therapeutic relationship and maintain momentum toward your goals. We also understand that factors such as availability and cost can impact scheduling, and we’re happy to work with you to find a frequency that fits your needs.
There’s no set timeline for therapy—everyone’s needs are different. Rather than working toward a fixed number of sessions, we check in with you along the way to make sure the process feels helpful and meaningful, and adjust based on what’s working best for you
Some clients prefer to continue a therapeutic relationship long-term for check-in support even after initial goals are met.
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The standard session time is between 50-55 minutes.
Please note that sessions will end on time to respect the appointments of other clients.
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We do our best to be understanding of emergencies that may arise, which is why we want to make sure you understand our policy before you begin working with us.
Cancellations made within 24 hours of your appointment time may result in a fee.
Some therapists have slightly different late cancellation or no-show policies, which they’ll go over with you directly. For example, some use a tiered system—waiving the first occurrence, offering a reduced fee for the next, and charging the full session rate for additional missed appointments.
No Show/Late Cancelation fees can be charged up to $100 and will be invoiced and charged the same day to the credit card on file.
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If your insurance applies services to your deductible, you are responsible for that balance, as insurance will not issue payment. Due to our insurance contracts, we cannot waive these charges. Payment (including deductibles, copayments, and coinsurance) is expected at the time of service.
If a balance remains unpaid, it may be sent to collections. However, we’re happy to work with you—payment plans are available on a case-by-case basis. Please reach out to us if you’re having difficulty, as communication allows us to better support you.
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We submit insurance claims quickly, but your insurance company may take longer to process your claim, especially for the first session.
If a claim is denied, we contact the insurance company on your behalf to try to resolve the claim. If the insurance company asks for more information or sends the claim back for reprocessing, it can take longer.
We also follow up with all claims that are unprocessed longer than 30 days.